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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tina Bonney

April 19, 2024

1  out of  5 rating by Tina Bonney
"Courtney has lied about everything that comes out of her mouth. She does not return calls, answer phone, or complete assignments. She is the worst agent ever."
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Crystal Loxley

February 5, 2024

1  out of  5 rating by Crystal Loxley
"Got a message months ago telling me my payment didn't go through. I immediately called Courtney Owen's and we figured out my bank card had expired. I gave her the new bank card number and figured that was that and everything was straight. Got a letter from DMV today only to find out I have been uninsured since November. No notice nothing! I've been riding around for months uninsured including riding on a motorcycle! If the issue is fixed I will change my review."
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Geoff Mroz

August 16, 2023

1  out of  5 rating by Geoff Mroz
"Go ANYWHERE but with this woman - Courtney is completely unresponsive and negligent towards her customers. She didn't submit a form to underwriting and caused my insurance to get CANCELLED. I drove for days COMPLETELY UNINSURED because of her negligence before I found out. When I called her she said she'd "take care of it," but she DID NOT. I have been with State Farm for over 30 years and have never encountered such incompetence. I cannot give ZERO STARS or I would. This woman is the WORST."
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Miles S

April 28, 2023

1  out of  5 rating by Miles S
"I urge you to find someone else. When Dwight Beamon retired, we were transferred to this office. We can't get calls answered, emails returned, etcetera. We requested 2 cars be taken off the policy as we sold them, and it never happened. Called to have a new vehicle added, and it wasn't done after being assured it was. We had no problem not driving the truck until the insurance was added, but because she specifically told us that wasn't necessary, we drove for over a week with no insurance. If I could give negative stars, I would. The national level has been notified of how horrible she is. There is no excuse to simply ignore her clients and then outright lie to them when she finally does answer the phone."
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Kerry Mann

March 3, 2023

5  out of  5 rating by Kerry Mann
"Courtney is a great agent, always there to answer questions"
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Lori Otto

February 7, 2023

2  out of  5 rating by Lori Otto
"Courtney was (almost) completely unresponsive with my simple request of adding an interested party to my renter’s insurance. She ignored multiple calls, voicemails, texts and systematic requests before I finally called another SF agent to ask for help reaching her. (Courtney responded to ONE text on the third day saying she’d get right on it, but she didn’t do anything.) I ended up switching agents entirely. They were able to make the change in 10 minutes, but it took two weeks from when I initially reached out to Courtney. The new agent also looked over my car insurance policy and made two recommendations that would better protect me in the event of an accident. I don’t think I’ve ever even spoken with Courtney since I switched to her a year and a half ago. I’m giving her two stars because she’s probably a nice person going through something. Still, I think it makes sense to tell people about my personal experience. I sincerely hope others receive much better service than I did."
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John B. Tarley

October 19, 2022

1  out of  5 rating by John B. Tarley
"Needed to change address on policy. Sent 3 emails, and 3 texts to Courtney asking for assistance and never received a response. Switched agents and was immediately helped."
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Brendan Russell

August 19, 2022

5  out of  5 rating by Brendan Russell
"I am making a long distance move to Virginia. Courtney made the process simple and easy. She articulated all the important coverages for both my car, and my home. Helping me understand how she and State Farm would be there, when I had had a loss. She did all of this over the phone, and made it simple while I was stressed about a long distance move. I would recommend her office to anyone in the area or moving to the area. She also sent me a couple of State Farm koozie’s to use while I BBQ or sit by the pool."
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Wild Ones

March 31, 2022

5  out of  5 rating by Wild Ones
"Courtney is amazing. She explained everything to me and made sure I understood exactly what my insurance covers and why. I was very impressed because no previous insurance agent has ever done that for me. She was both professional and personable. She is a real asset to State Farm and the reason I switched over. She cares about her clients and I will definitely recommend her and State Farm to others."
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March 3, 2022

5  out of  5 rating by erica
"i first got quoted & then I recently came in to get 2 different insurances & courtney was the best!!! she’s helps with anything & answers any question u ask. she’s super helpful, informative, & nice! best insurance agent around. 10/10!!"
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Nicole Caro

December 14, 2021

5  out of  5 rating by Nicole Caro
"I have known Courtney on a more personal level before coming into her office to see her work her magic. So I know personally how helpful and kind she is. I told her what I wanted and she took her time explaining it to me in a way that didn’t make my head hurt. She also made sure I felt comfortable and didn’t push me into anything or confuse me by just rambling things off that “she thinks I would need”. I walked out of her office saving money and feeling very confident mine and my sons best interest for the future are in great hands with Courtney. So much so that I left my old insurance company after being with them for over a decade."
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Luke Weiker

December 3, 2021

5  out of  5 rating by Luke Weiker
"As a home owner, I have been extremely satisfied as far as State Farm in response to my recent loan refinance. The company I had escrow to pay failed to make the yearly payment, but thanks to the personal at state farm I was able to hold the company accountable in time and keep from being late or worse not covered by home owner insurance. Thanks State farm, your customer service is exceptional."
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November 20, 2021

5  out of  5 rating by Cro888
"Courtney does an awesome job and is a genuinely nice person."
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Sanjay Selvaraj

October 21, 2021

5  out of  5 rating by Sanjay Selvaraj
"After a being with GEICO for as long, as I can remember. I was unhappy with my raising rates. Doing a few quick searches online and I got a call from Courtney Owens State Farm Insurance. She has been and continues to be a joy to talk to. Providing me with valuable information on how I can not only maximize my coverage, but also save a lot of money. She definitely knows her stuff! Call her today!"
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Andrew Detwiler

October 19, 2021

5  out of  5 rating by Andrew Detwiler
"When I was shopping around for auto and life insurance, Courtney was by FAR the most knowledgeable and responsive agent in the Williamsburg market. She worked with me over a period of 3 days to tailor a life plan that fit my needs and stayed within my budget! She even went out of her way to get a quote for my mother as well! 5 star agent and 5 star agency!"
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Antonio Jordan

October 18, 2021

5  out of  5 rating by Antonio Jordan
"Courtney has always been there to help with the small thing and big things. I can only tell you that she is the best in the game!!"
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Robert Harshaw

October 7, 2021

5  out of  5 rating by Robert Harshaw
"Really made me feel at home with the customer service and definitely willing to help in anyway"
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Kristina Olarte - Ops Manager

October 4, 2021

5  out of  5 rating by Kristina Olarte - Ops Manager
"Laura and this whole office are amazing! Super nice, responsive and quick to help their clients. I would highly recommend them for any home insurance in Virginia. Thanks for being the BEST!"
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Rusty Vess

July 6, 2021

5  out of  5 rating by Rusty Vess
"Courtney is the best. The experience that we had with her and changing auto insurance with the easiest I've ever had.. I highly recommend her to anyone"